Effective Date: June 1, 2025
These Terms of Service and Service Agreement (“Agreement”) govern the provision of moving, packing, delivery, furniture assembly, junk removal, and related services by WinMoving Inc. (“WinMoving”, “Company”, “we”, “us”, or “our”) to the person or entity requesting or purchasing services (“Client”, “you”, or “your”). By requesting a quote, making a booking, confirming a booking, signing this Agreement, or accepting services from WinMoving, the Client acknowledges that they have read, understood, and agreed to these Terms.
1. Services
WinMoving Inc. provides professional moving and related services in Winnipeg, throughout Manitoba, and for long-distance relocations across Canada. Services may include:
- Local moving
- Long-distance and cross-province moving
- Apartment, condominium, house, and storage-unit moves
- Packing and unpacking assistance
- Full-service moving
- Furniture disassembly and reassembly
- Heavy and specialty-item moving
- Piano, safe, treadmill, and large-appliance moving
- Budget Move — Truck & Driver Only
- Furniture and appliance delivery
- Store, warehouse, and Marketplace pickups and deliveries
- Furniture and junk removal
- Commercial moving services
- Donation, recycling, and disposal coordination
- Other services specifically agreed upon in the Client’s quote or booking
The exact scope of services depends on the Client’s request, the information provided to WinMoving, the conditions at the pickup and delivery locations, and the quote or booking confirmation issued for the move.
2. Quotes and Estimates
WinMoving may provide free estimates by phone, online, virtually, or in person where available. Quotes and estimates are based on information supplied by the Client and the conditions known at the time of quoting.
Where a quote is based on hourly service, the final amount depends on the actual labour time and applicable charges. If the actual circumstances of the move differ materially from the information provided, additional time, labour, materials, or services may result in additional charges.
WinMoving follows a No Surprises Policy and does not intentionally add hidden charges.
3. Hourly Rates
- Standard Crew: $165 per hour for 2 professional movers + truck. A 2-hour minimum labour charge applies.
- Big Move Crew: $200 per hour for 3 professional movers + truck. A 2-hour minimum labour charge applies.
- Additional movers may be available at $50 per hour per additional mover where applicable.
4. Labour Time
For hourly services, labour time is based on the actual time required to perform the requested work. Moving time may be affected by inventory size, stairs, elevators, long carries, parking, access restrictions, traffic, weather, packing, furniture assembly/disassembly, heavy items, and other circumstances. The 2-hour minimum applies even if the requested work is completed sooner.
5. Travel Fees
Applicable travel fees are:
- $75 within Winnipeg
- $150 perimeter
- $250 up to 300 km
- Custom quote beyond 300 km
The applicable travel fee is shown on the Client’s quote or invoice.
6. Included Moving Equipment
Unless otherwise stated, applicable moving services include professional movers, truck, moving tools, straps, moving blankets, and stretch wrap for furniture protection. Standard furniture disassembly and reassembly is included where reasonably applicable.
7. Packing Services
WinMoving offers full packing, partial packing, fragile-item packing, and packing assistance. Packing materials may include boxes, tape, packing paper, bubble wrap, and other supplies.
Packing materials are charged separately unless specifically included in the Client’s quote.
8. Full-Service Moving
Full-service moving may include packing, materials, loading, transportation, unloading, furniture placement, disassembly, reassembly, and setup assistance. The exact scope is determined by the Client’s quote.
9. Delivery Services
WinMoving provides furniture, appliance, Marketplace, store, warehouse, oversized-item, and other eligible delivery services. Delivery may be hourly or flat-rate depending on the service.
10. Furniture and Junk Removal
WinMoving provides furniture and junk removal services. Accepted items are subject to safety, disposal, recycling, and facility requirements. Hazardous materials are not accepted.
Disposal, recycling, donation, landfill, or third-party charges may apply where applicable.
11. Commercial Moving
WinMoving provides commercial moving and relocation services. Commercial projects may be priced hourly, flat-rate, or by custom quote.
12. Budget Move — Truck & Driver Only
Budget Move provides a truck and professional driver. The Client provides the labour required to load and unload the truck.
13. Heavy and Specialty Items
Heavy or specialty items such as pianos, safes, treadmills, large appliances, and oversized furniture must be disclosed before the move. Additional labour, equipment, or custom pricing may apply.
WinMoving may decline an item that cannot be safely transported.
14. Client Responsibilities
The Client must provide accurate information regarding:
- Addresses
- Inventory
- Stairs
- Elevators
- Parking
- Access
- Heavy or oversized items
- Fragile or valuable items
- Special handling requirements
The Client is responsible for reserving elevators, loading areas, and parking where required.
Pets and children must be kept away from the work area.
15. Access Conditions
Unusual access conditions may increase labour time. Basic stairs are not charged as a separate basic stairs fee. Elevator delays, long carries, restricted access, multiple entrances, narrow spaces, or other unusual conditions may increase labour time.
16. Prohibited Items
WinMoving does not transport hazardous or prohibited items. Examples include:
- Propane tanks
- Gasoline
- Aerosol cans
- Explosives
- Perishable goods
WinMoving may refuse any item considered unsafe or unsuitable for transportation.
17. Valuables and Personal Items
Clients are encouraged to personally transport passports, legal documents, jewelry, medications, electronics, cash, and other small irreplaceable valuables.
18. Basic Protection
Basic Protection is included with moving services. Basic Protection is calculated at $0.60 per pound per item.
Basic Protection may not represent the actual replacement or market value of an item.
19. Full-Value Protection
Full-Value Protection is optional. It is not mandatory. WinMoving recommends Full-Value Protection for customers who want additional protection for valuable, fragile, expensive, or difficult-to-replace belongings.
Full-Value Protection is available for an additional fee of 8% of the total labour cost.
The Client may choose whether or not to purchase Full-Value Protection at the time of booking. If Full-Value Protection is not purchased, the move remains subject to Basic Protection and the applicable terms and limitations.
20. Claims
Any loss or damage claim must be reported to WinMoving in writing within 24 hours after completion of the moving or delivery service. The Client should provide:
- Photographs
- A description of the damage or loss
- Booking or invoice information
- Any supporting documentation reasonably requested by WinMoving
Claims submitted after 24 hours may not be accepted, except where otherwise required by applicable law.
21. Pre-Existing Damage
WinMoving is not responsible for damage that existed before the Company handled the item. The Client should identify pre-existing damage, defects, cracks, scratches, loose components, or structural weaknesses before the move.
22. Cancellation Policy
A confirmed booking reserves the Company’s crew, truck, equipment, and schedule for the Client.
- 48 hours or more before the scheduled start time: no cancellation charge applies.
- Less than 48 hours but 24 hours or more before the scheduled start time: a flat cancellation charge of $150 applies.
- Less than 24 hours before the scheduled start time: a cancellation charge of $330 applies, based on the 2-hour minimum labour charge, inclusive of all applicable taxes and fees.
If the Client has already rescheduled this booking once and then cancels the rescheduled booking less than 48 hours before its new scheduled start time, the $330 cancellation charge (2-hour minimum, taxes and fees included) applies immediately, regardless of the 24–48 hour tier above.
The Client should notify WinMoving as soon as possible if plans change.
23. Rescheduling
Rescheduling requests should be made at least 48 hours before the scheduled start time. Rescheduling is subject to crew and truck availability.
A request made less than 48 hours before the scheduled start time may be treated as a cancellation and may be subject to the applicable cancellation charge described above ($150 if 24–48 hours’ notice remains, or $330 if less than 24 hours’ notice remains).
If this booking has already been rescheduled once, a subsequent cancellation made less than 48 hours before the new scheduled start time is subject to the $330 cancellation charge described in the Cancellation Policy above, regardless of how much notice is given within that 48-hour window.
24. Early Booking
Eligible bookings made 30 or more days in advance may qualify for an early booking discount where offered by WinMoving. Any discount must be confirmed in the Client’s quote or booking.
25. Statutory Holiday Pricing
Services scheduled on a Manitoba statutory/general holiday are billed at 1.5 times the applicable regular hourly rate. The applicable holiday rate will be shown in the Client’s quote or invoice.
26. Payment
Payment is due upon completion of the service unless otherwise agreed in writing. Accepted payment methods may include cash, debit, credit card, e-transfer, and other methods accepted by WinMoving.
27. GST
Applicable GST is charged as required by law. The current GST rate is 5%.
28. Flat-Rate Services
Certain services may be offered at a flat rate. The flat-rate quote applies to the scope and conditions stated in the quote. Changes to inventory, addresses, access conditions, or requested services may require a revised quote.
29. Additional Services
Additional services requested by the Client may result in additional charges. Examples include additional packing, materials, movers, furniture assembly, additional stops, heavy-item handling, and junk removal.
30. No Hidden Fees
WinMoving follows a No Surprises Policy. Known travel fees, optional Full-Value Protection, GST, packing materials, holiday rates, and other applicable charges are disclosed through pricing, quotes, bookings, or invoices.
31. Weather and Unforeseen Events
WinMoving is not responsible for delays caused by severe weather, road closures, major traffic incidents, natural disasters, unsafe conditions, elevator delays, restricted access, or other circumstances beyond the Company’s reasonable control.
32. Safety
WinMoving may refuse, postpone, or stop work where conditions are unsafe or where continuing would reasonably risk injury or property damage.
33. Communication
WinMoving may communicate with Clients by phone, text, email, or other contact information supplied by the Client.
34. Consumer Rights
Nothing in these Terms is intended to limit any statutory right or remedy that cannot legally be waived or limited under applicable law.
35. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect to the extent permitted by law.
36. Governing Law
These Terms are governed by the laws of Manitoba and the applicable federal laws of Canada.
37. Entire Agreement
These Terms, together with the Client’s quote, booking confirmation, and invoice, constitute the agreement between WinMoving and the Client regarding the applicable services.
Where a specific written quote or booking confirmation states a different price or service condition, that specific written term applies to that booking.
38. Contact
WinMoving Inc.
Winnipeg, Manitoba, Canada
Phone/Text: +1 (431) 999-7545
Email: winmovinginc@gmail.com
Website: www.winmoving.ca